• As soon as your order is placed, you’ll receive an order confirmation email.
• tracking link. You can also enter your order number and email on our Track Your Order page to see live updates.
• 2–6 days for tracking to show movement while the carrier collects and scans the parcel. This is normal and your order is still on the way.

Questions about shipping? Please check theTrack & Trace page first—it’s always the fastest way to get an update.

We aim to dispatch all orders within1–2 business days. Transit times (after dispatch) are typically:

• United Kingdom:5–14 business days
• Remote areas or during peak seasons (Bank Holidays, November–December) may take a little longer.

If your order hasn’t arrivedwithin 20 business daysof dispatch, contact us and we’ll help.

Yes—standard shipping is free UK-wide.

If we offer faster, paid delivery options during checkout, those will be shown before you place the order.

Yes, we do:

• (e.g., buy 2+ and save at checkout) when available—look for badges on product pages.
• featuring our best-selling products at a lower combined price.
• announced via email—subscribe to our newsletter to be the first to know.
• email us and we’ll set you up with tiered pricing.

Only one discount can be applied per order unless stated otherwise.

Don’t worry—this is common. Here’s what to do:

1. after you receive the tracking email; carriers sometimes don’t scan again until the parcel reaches the next hub.
2. no update after 6 business days, reply to your shipping email or contact support with your order number.
3. stalled or lost, we’ll work with the carrier and replace or refund according to our policy.

We’re here to help.

• info@youremail-support.co.uk
• Monday–Friday, 09:00–17:00 (UK time)
• Usually within 24–48 hours on business days.

You can find full details about returns, exchanges, and refunds in our dedicated Return Policy.